Customer Handling – Chats/Tickets Details how to use Zendesk and Intercom with your budddy, your last step to be an awesome CSE! Back to CSE Onboarding track Chats Intercom Setup Intercom Familiarization First Response Tagging Queue Prioritization Chat Metrics Chat scenarios Tickets Zendesk Setup Zendesk Familarization Tagging First Response Ticket metrics Ticketing Scenarios Shadowing Mock Chat/Ticket Shadowing Chats Shadowing Tickets Actual Chats/Tickets Completion Congratulations!
