CSE Daily Routine

Learn what are the everyday routine that we do, what to monitor and outlines our other tasks to help the Customer Success Engineering an awesome team.

Back to CSE Onboarding track

CSE Daily Task

Buddy up with a senior CSE
Daily tasks
Useful 3rd Party Tools for CSEs
Finding answers
Hand Off process
Ending your shift

Incident handling

Incident Response
Statuspage

Proactive monitoring

Setup notifications
Proactive ticket
Elite Site Managed Scaling
Worrybot – Site down
Worrybot – Disk Quota

Other Tasks

New Lesson
Platform issues – Engineering Escalation
Reporting platform bugs
Filing Feature Request
Reporting Doc Issues
Cleaning pending tickets
Snoozing sales chats

New Section

This section does not have any lessons.