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CSE Daily Routine

Learn what are the everyday routine that we do, what to monitor and outlines our other tasks to help the Customer Success Engineering an awesome team.

Back to CSE Onboarding track

CSE Daily Task

1 of 6
Buddy up with a senior CSE
2 of 6
Daily tasks
3 of 6
Useful 3rd Party Tools for CSEs
4 of 6
Finding answers
5 of 6
Hand Off process
6 of 6
Ending your shift

Incident handling

1 of 2
Incident Response
2 of 2
Statuspage

Proactive monitoring

1 of 5
Setup notifications
2 of 5
Proactive ticket
3 of 5
Elite Site Managed Scaling
4 of 5
Worrybot – Site down
5 of 5
Worrybot – Disk Quota

Other Tasks

1 of 7
New Lesson
2 of 7
Platform issues – Engineering Escalation
3 of 7
Reporting platform bugs
4 of 7
Filing Feature Request
5 of 7
Reporting Doc Issues
6 of 7
Cleaning pending tickets
7 of 7
Snoozing sales chats

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  • Home
  • All Trainings
    • CSE Decoupled
    • CSE Onboarding Track
    • CSE Internship
    • CSE Advanced Track
  • Dashboard