This track will guide you in becoming a full pledged CSE. A more streamlined way to replace Asana Onboarding
CSE Basics
Guides you in your Basic Pantheon access and getting you aware with the company
Replaces System Access Setup and Company & department info in Asana
Product & Platform
Guides you in knowing about our products and the platform architecture.
This breaks down the Asana Platform training into smaller modules
WordPress
Replaces the WP Megasite
Drupal
Replaces the Drupal Megasite
Customer Support
Guides you on what is a CSE’s daily routine, communications and ticket/chat handling. Recommended to have a training buddy here with a senior CSE
Replaces the Ticket/Chat Handling in Asana